Return & Exchange Policy

Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions. We reserve the right to change this Returns Policy at any time.

How To Arrange Return Or Exchange
  1. Aya Sofeya Label refund and exchange policy only applied only on few conditions:
  •  Production defects

  •  Wrong size or color sent by our fulfillment department

  •  Items sold out when payment already made
  1. Those who wants to exchange the items they bought must contact us through email at ayasofeyalabel@gmail.com

          Or you may write to us at:
          R02-12-3A BLOK R02,
          PANGSAPURI SERUMPUN,
          JALAN SETIA ECOHILL 1/2,
          43500 SEMENYIH

      3. On receipt of your notice of order cancellation or exchange, one of the members of our customer care team will get in contact to confirm the return and item exchange.

      4. We recommend that you insure the return shipment as you are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them. We also recommend that you use a secure track able shipper and that you retain proof of sending, in case of a dispute.

Exchange Policy

  1. Kindly take note that exchanges can only happens within 7 days after customer received the parcel and also based on the stock availability.

  2. Please ensure that product want to exchanged are : -
  • The product tags still attached including the plastic.

  • The products must not be worn or washed.

  • The original invoice need to be included in the parcel.
Please note: We will exchange the product once it is received by us in the instance of incorrect, damaged or faulty products. All items returned as faulty will be inspected and any items we deem damaged as a result of fair wear and tear will not be accepted as faulty. We reserve the right to charge you the cost of the returns delivery when an unwanted product is returned.